3DNdkus

Refund Policy

Last updated: February 20, 2026

Important Notice: Due to the digital nature of our products, all sales are generally final. However, we understand that issues can occur, and we strive to provide excellent customer service. Please read this policy carefully before making a purchase.

1. General Policy

3d ndkus sells digital 3D model files that are delivered electronically via email download links. Because digital products can be immediately downloaded and used, we maintain a strict refund policy to prevent abuse while still protecting legitimate customer rights.

All sales are final unless one of the exceptions listed below applies.

2. Eligible Refund Reasons

We will consider refund requests in the following circumstances:

2.1 Technical Issues

  • Downloaded files are corrupted and cannot be opened
  • Files are missing or incomplete
  • Download link does not work or has expired before first use
  • File format is different from what was advertised

Note: We will first attempt to provide replacement files before issuing a refund.

2.2 Duplicate Purchase

  • You accidentally purchased the same product twice
  • Must be reported within 48 hours of the second purchase

2.3 Significant Product Mismatch

  • Product received is fundamentally different from description
  • Advertised features or components are completely missing
  • Product quality is significantly lower than represented

Note: Minor differences in appearance or minor missing details do not qualify.

2.4 Payment Issues

  • You were charged but did not receive download links within 24 hours
  • You were charged more than the advertised price
  • Unauthorized charge on your account

3. Non-Refundable Situations

Refunds will NOT be granted for the following reasons:

  • You changed your mind about the purchase
  • You found a similar product elsewhere at a lower price
  • You purchased the wrong product by mistake (unless duplicate purchase)
  • Lack of skills or software to use the 3D model
  • Incompatibility with your specific software version (unless explicitly guaranteed)
  • The model does not meet your expectations but matches the description
  • You no longer need the product for your project
  • Minor color, texture, or detail differences from preview images
  • You have already downloaded and accessed the files
  • More than 14 days have passed since purchase

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support Within 14 Days: Email [email protected] with your order number and reason for refund
  2. Provide Details: Include screenshots, error messages, or other evidence supporting your claim
  3. Allow Investigation Time: We will review your request within 2-3 business days
  4. Cooperation: You may be asked to provide additional information or try troubleshooting steps
  5. Decision Notification: You will receive an email with our decision

Required Information for Refund Request:

  • Order number or transaction ID
  • Email address used for purchase
  • Product name and ID
  • Detailed description of the issue
  • Screenshots or evidence (if applicable)
  • Date of purchase

5. Refund Processing

If your refund request is approved:

  • Processing Time: Refunds are processed within 5-7 business days of approval
  • Refund Method: Refunds are issued to the original payment method
  • PayPal Refunds: Typically appear within 1-2 business days
  • Credit Card Refunds: May take 5-10 business days to appear on your statement
  • Full Refund: You will receive 100% of the purchase price
  • Account Access: Your license to use the product will be revoked

6. Partial Refunds

In certain cases, we may offer partial refunds:

  • Minor missing components that don't affect primary functionality
  • Quality issues that are fixable but cause inconvenience
  • Products that are usable but missing some advertised features

The partial refund amount will be determined on a case-by-case basis.

7. Store Credit Option

As an alternative to a refund, we may offer:

  • Store Credit: Equal to or greater than the purchase price
  • Product Exchange: Choose a different 3D model of equal or lesser value
  • Bonus Credit: Additional 10% credit for choosing store credit over refund

Store credit never expires and can be used for any future purchase.

8. Quality Guarantee

While we cannot offer unlimited refunds, we do guarantee:

  • All models are tested and quality-checked before listing
  • Product descriptions and specifications are accurate
  • Files are delivered in the advertised formats
  • Technical support to help resolve issues
  • Free replacement files if originals are corrupted

9. Chargebacks

If you initiate a chargeback through your bank or credit card company:

  • Please contact us first to resolve the issue
  • Chargebacks should be a last resort
  • Fraudulent chargebacks may result in account suspension
  • We will provide evidence to dispute invalid chargebacks

Important: Initiating a chargeback for a valid purchase may result in permanent account termination and legal action.

10. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis. Circumstances such as:

  • Medical emergencies or personal hardships
  • Technical issues on our end that prevented proper delivery
  • Extended website downtime affecting access
  • Promotional errors or pricing mistakes

Contact our support team to discuss your situation.

11. Tips to Avoid Refund Requests

Before purchasing, please:

  • Carefully review product descriptions, specifications, and preview images
  • Check file formats and ensure compatibility with your software
  • Review polygon count and texture resolution if relevant to your project
  • Read customer reviews and ratings
  • Contact support if you have questions about a product
  • Verify your email address is correct for receiving download links

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your purchase after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Refund Policy or need to request a refund:

Email: [email protected]

Address: NDKUS, Vilnius, Vilkpėdės g. 15, LT-03151, Lithuania

Our Commitment: While our refund policy is strict due to the nature of digital products, we are committed to customer satisfaction. We will work with you to resolve any legitimate issues and ensure you receive quality products that meet our advertised standards.